Frequently Asked Questions

Everything you need to know about shopping with Eltee Sydney.

How long does shipping take within Australia?

Standard shipping typically takes 3-5 business days for metro areas and up to 7 business days for regional locations. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return policy on most items. Products must be in their original, unused condition with all packaging intact. Please note that certain hygiene-sensitive items may be excluded.

Which payment methods do you accept?

Eltee Sydney accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services including Afterpay and Zip Pay.

Do you offer international shipping?

Yes, we ship to selected international destinations. Shipping costs and delivery timeframes are calculated at checkout based on your specific location.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.

Are your products covered by a warranty?

All our products come with a standard 12-month manufacturer's warranty against defects. If you encounter any issues, please contact our customer support team with your order number.