Returns & Exchanges

At Eltee Sydney, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for products in original, unused condition. If your order isn't quite right, our streamlined process ensures a quick exchange or refund to your original payment method.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all tags are attached and the product is in its original state.

3

Ship to Eltee Sydney

Affix the provided prepaid shipping label to your package and drop it off at any authorized postage location or scheduled pickup point.

4

Quality Check and Refund

Once our Sydney warehouse receives and inspects your return, we will process your refund or dispatch your exchange items within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing